Terms and Conditions and Cancellation Policy
If you postpone your trip and you notify us at least seven (7) days before your arrival, we will hold your order for future use without charge. You can change hotels at no charge if you notify us at least seven (7) days before your arrival. If you cancel your order and you notify us at least ten (10) days before your arrival, there is a 20% cancellation fee. After ten days your order cannot be cancelled or refunded.
For hotel deliveries, we guarantee that your order will be delivered to your hotel. In case of delivery problems you must notify us within 24 hours of your arrival (use the toll-free number on your order confirmation). We will make all reasonable efforts to assist you and/or your hotel in locating your order, but we will not be responsible for negligence by your hotel.
We can deliver to hostels if the reception desk is open at least 9 to 5 on weekdays and your hostel will sign for the delivery and secure your order until your arrival.
If a strike prevents you from using your passes and you return them blank, unused, and in good condition, we will refund your order without charge. After you use your passes we cannot provide a refund. Passes shipped to your home are not refundable.
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