Terms and Conditions and Cancellation Policy
If you postpone your trip and you notify us at least seven (7) days before your arrival, we will hold your passes for future use without charge. If you change hotels and you notify us at least seven (7) days before your arrival, there is no charge. If you cancel your order and you notify us at least ten (10) days before your arrival, there is a 20% cancellation fee. After this time no refunds can be made.
You must notify us (use the toll-free number on your order confirmation) of any delivery problems within 24 hours of arrival. After this time no refunds can be made.
Hostels delivery is possible as long as you make sure that their reception desk is open at least 9 to 5 on weekdays and that the hostel will sign delivery for you and keep safely the envelope until your arrival.
If a strike prevents you from using your passes, and you return them blank and unused, we will refund your payment without charge. After you use your passes we cannot give you a refund. Passes shipped to your home cannot be refunded in any case.
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